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If you're having trouble getting EchoLink
to work correctly, the EchoLink Troubleshooter utility may help. The
Troubleshooter helps solve the two most common problems that new EchoLink users
might encounter:
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Cannot connect to other stations (firewall/router issues), and
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Problems with audio (sound card settings).
The Troubleshooter is a special program that examines your system
settings, and asks you a few basic questions about your setup. It then
tests your Internet connection and your computer's sound card, and generates a
detailed report that highlights certain problems and provides tips on how to
correct them. (Please note that the EchoLink Support staff is not able
to help solve any problems that might be described in this report.)
To download and run the Troubleshooter, first be sure that EchoLink
is not running. Then, click one of the Download buttons
below. When your browser asks whether you want to Save the file or Open
it, choose Open. When the download completes, the Troubleshooter will
begin running automatically. Then, simply follow the instructions on the
screen.
Windows 7 and Windows Vista users: Please note that some of the information produced in the
Troubleshooter report in the section about sound-card settings might be
incorrect or misleading on Winodws 7 and Vista.
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